Description

To complete the project cycle, this output will focus on reinforcing delivery capacity. The main contribution to this outcome will be in terms of building the capacity of central and decentralized levels to implement the new programs.

A training package will focus on social protection delivery and will aim to strengthen basic skills for case management and referral to social protection and basic social services, including referral to behaviour change and outreach programmes available in communities. This package is essential to ensure that the impact of the new Child Grant goes well beyond the impact of the cash benefit and that it ensures that it can impact in the access to other social services.

This output also supports NSSF in the implementation of its Modernization Project. This Project involves elements such as Business Process and Organizational Review; Development of Human Resources Plan; ICT architecture review; change on organizational culture. The main outcome is a more efficient, effective and client cantered NSSF which will be essential to build the trust of contributors in the system and therefore contribute to the extension of social protection.

This output is the one where more elements of innovation are planned. Innovation not only from the perspective of technology, but on finding creative solutions that allow effectiveness in delivering services in contexts most of the times under-resourced.

• The business case for the National Social Security Fund (NSSF) new ICT system is ongoing. The inception report has been submitted and the final report and recommendation is scheduled to be completed in May. 
• The development of the training package to promote planning, case management and referral to social protection and basic social services has been delayed due to government focus on the Covid-19 responses.  This training components have been added as a component of the national social protection package and will be implemented under single contractual arrangement.